NRS - Netstal Remote Support

When a manufacturer invests in a new injection moulding machine, the service provision on offer is also extremely important and significantly influences the decision making process. Service provision should be provided for the customer throughout the machineʼs service life and be optimally tailored to meet customer needs in every phase of use.

Netstal recognised these needs at a very early stage and, a number of years ago, created the now successfully established "Netstal Support Concept" (NSC) service brand. Netstal customer services meanwhile provide the entire range of services under this brand.
Within the scope of NSC, "Netstal Remote Support" (NRS) has particularly been a focal point of plastic manufacturers over recent years. Continuous development of this service, also known as remote maintenance or teleservice, has enabled Netstal to form an even closer relationship with customers and provide them with both cost-efficient and up-to-date support. Using the Internet solution, the Netstal support centre is able to gain direct on-screen access to customer machines and transfer the information required for the support process. Naturally, the customer is at liberty to choose exactly when this access procedure should take place. Moreover, the new webbased version of NRS allows customers to access their Netstal injection moulding machines from anywhere, at any time. As a consequence, locally or globally, customers are always up to date with the latest production information. Maintenance of quality parameters and other relevant data can therefore be monitored worldwide, thereby enhancing support for the employees on site.
The links between the Netstal machine and both the NRS server and NRS software users are established via the Internet using state-of-the-art technology for encoding data flows. A link from the machine to the NRS server is only established if the machineʼs dedicated certificate is compatible with the NRS server. NRS users must also identify themselves on the NRS portal to prevent unauthorised access to the system.
In order to optimally identify malfunctions, it is extremely important for both the customer and the technical customer service to receive accurate information promptly so that they can implement targeted measures to rectify the malfunction.
In the form of Netstal Remote Support, Netstal possesses a high-quality technical aid that delivers reliable first-hand analysis data and allows immediate conclusions to be drawn as to the cause of malfunctioning. Crucially, this saves significant time during the initial phase of malfunction rectification, meaning machine downtime is ultimately kept to a minimum.

Customer benefits
o cost-efficient alternative to service technician assignment
o minimisation of machine downtime
o customer-specific access to in-house machines
o optimum diagnostics analysis
o reduction of malfunction identification time
o customer access independent of time and place

"NRS provides our employees with web-based, and, as such, time and location-independent access to our Netstal injection moulding machines. Consequently, we are able to solve any problem occurring on the machine even more swiftly and professionally." Helmut Neuper, International Medical Production Group Gerresheimer Regensburg GmbH